FAQs

PAYMENT
  • How do I pay for my order? Is it secure?
Our checkout process uses shopify Payments or PayPal, two of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as shopify or PayPal. 
We accept Visa, Mastercard, Discover, American Express and Diners Club which adds another layer of protection. So all in, your order and your information is super secure!
SHIPPING
  • What is the shipping Cost? 
​It depends on how fast you want to receive the product for standard shipping $ 5 for fast shipping $ 12 and on purchases over $ 50 it is free.

  • I made a mistake in my address! Help!

    Please email us at sales@alfieyewear.com with the correct address as soon as possible. If we can, we will update the address. Unfortunately, sometimes we cannot make the change in time and we cannot be held accountable for reshipping the item to a new address.

    If you already received your tracking information we ask that you contact the shipping company that currently has your package in order to attempt an address change. Once the package has left our facility we have no way of changing this address and we are unable to contact the shipping company on your behalf for security and privacy reasons.

  • ​How long will it take to receive my order?
  1. Our shipping times are us follows.For the USA (including Hawaii and Alaska): you should receive your order within 1weeks of placing it.
  2. Worldwide 2 weeks (depending the shipping company. 
We are a small, independent company so these are guidelines not hard and fast rules! Just contact us if you need an update estimated time of arrival for your order.
    • CAN I PICK UP THE GLASSES IN PERSON?
      YES, when making your purchase you can select the option to withdraw in the store and we will give you the instructions to be withdrawn.
  • Tracking status shows "Delivered" but I don't have my package!

    It's our duty to process your order and ship it to you with tracking. If your order has been delivered according to tracking we are not liable for it's whereabouts beyond that. We recommend contacting the shipping agency USPS, UPS, or DHL to locate your shipment.

    That being said, please allow 24 hours from the time the package is marked as delivered for final delivery to occur. USPS can occasionally mark a package delivered before it actually arrives, and can sometimes arrive 1-2 days later.

    If 24 hours have passed you can contact us to try to help you solve it.

AFTER ORDERING
  • What is this store's exchange policy?
FOR MOST PRODUCTS: we offer a 15 days exchange policy. If you would like to exchange your product just email us and we will provide you with a return address. Please note, you are responsible for return costs.
Please note, any product which has intimate/health usage (shape-wear, exfoliators) are not covered due to hygiene concerns.
We STRONGLY recommend looking at the sizing guidelines outlines in the product description before purchasing.  
  • What is this store's return policy?
FOR MOST PRODUCTS: we offer a 15 days return policy. If you would like to return your product just email us and we will provide you with a return address. Please note, you are responsible for return costs and Refund your money only for Factory Damage .
Please note, any product which has intimate and final sale are not covered due to hygiene concerns.
We STRONGLY recommend looking at the sizing guidelines outlines in the product description before purchasing.  
  • My order hasn’t arrived yet, what do I do?
If it is beyond the estimated shipping times since you have placed your order, just email us with your order number at Alfi.investments18@gmail.com and we will start checking it ASAP.
  • What if something is wrong with my order?
If you have a problem with an order from this store, please get in touch with us directly at Alfi.investments18@gmail.com ASAP and we will help you!

SELL ALFIEYEWEAR

  • How can I sell ALFI Eyewear in my store?
If you’re a retailer and wondering how you can bring ALFI eyewear to your store, please contact SALES@ALFIEYEWEAR.COM and send you all information about wholesale alfi,